Dear guests!
Please find below rules for booking accommodation in our appartments.
Reservation is free of charge.
You can book a room:
- By filling out the form on-line booking
- Send request by fax: + 7-812-448-17-66 (24-hours)
- Send inquiry by e-mail: a-hotel@mail.ru
- Call the reservations department: + 7-812-921-15-40, + 7-921-411-20-20
Room is booked after you receive confirmation of booking with reservation number!
The reservation is guaranteed, if you receive confirmation of your reservation number and made an advance payment within 5 days after receiving confirmation.
With unguaranteed reservations - if booking without prepayment, in case of not arrive at the appartment from 13 to 18-00 without a late arrival notice, the reservation is automatically canceled.
Prepayment - making 100% of the first night appartment accommodation (on New Year and May holidays - advance payment for 2 days stay). The money is taken into account when final payment for appartment services.
In case of arrival at the appartment is less than 5 days after reservation, you do not need to make an advance payment, but in the case of cancellation it is necessary to make notice.
Methods of payment: bank transfer, cash, credit card payment.
Overnight at the appartment are calculated from 13:00 to 12:00 the next day (regardless of the time of arrival).
Early check-in (subject to availability) - check in room from 6:00 to 13:00 is calculated as the value of + ½ day stay at the appartment, check in before 6:00 - 100% price of overnight).
Late check-out (subject to availability) – check-out from appartment after 12:00 and till 23:00 is calculated as the value of + ½ day stay at the appartment.
In case of no show you at the day of arrival until 00:00, or you cancel the booking less than 7 days (holidays for 30 days) prior to arrival - will be charged a penalty of 1 night stay at the appartment (no refund). If you cancel your reservation at least 7 days (holidays for 30 days) until arrival, then the deposit will be fully refunded. To cancel previously made a booking, you need to write a letter to the address a-hotel@mail.ru, specifying the name and booking number (written on the booking confirmation). The reservation is canceled if you get letter with confirmation of cancelation.
Children under 3 years old stay free without extra bed. If necessary, additional bed – supplement is 300 rubles.
If during your stay you decide to shorten your stay, then it is necessary to inform the administrator at least one day prior to the expected departure. Otherwise the appartment will charge a penalty equal to the cost of one night stay.
If you do not get a response (confirmation) within 24 hours, as well as you have any questions, please don’t hesitate to contact our managers by phone:
+ 7-812-921-15-40
+ 7-921-411-20-20
