Dear guests!
Please find below rules for booking accommodation in our hotels.
Reservation is free of charge.
You can book a room:
- By filling out the form on-line booking
- Send request by fax: + 7-812-448-17-66 (24-hours)
- Send inquiry by e-mail: a-hotel@mail.ru
- Call the reservations department: + 7-812-921-15-40, + 7-921-411-20-20
Room is booked after you receive confirmation of booking with reservation number!
The reservation is guaranteed, if you receive confirmation of your reservation number and made an advance payment within 5 days after receiving confirmation.
With unguaranteed reservations - if booking without prepayment, in case of not arrive at the hotel from 13 to 18-00 without a late arrival notice, the reservation is automatically canceled.
Prepayment - making 100% of the first night hotel accommodation (on New Year and May holidays - advance payment for 2 days stay). The money is taken into account when final payment for hotel services.
In case of arrival at the hotel is less than 5 days after reservation, you do not need to make an advance payment, but in the case of cancellation it is necessary to make notice.
Methods of payment: bank transfer, cash, credit card payment.
Overnight at the hotel are calculated from 13:00 to 12:00 the next day (regardless of the time of arrival).
Early check-in (subject to availability) - check in room from 6:00 to 13:00 is calculated as the value of + ½ day stay at the hotel, check in before 6:00 - 100% price of overnight).
Late check-out (subject to availability) – check-out from hotel after 12:00 and till 23:00 is calculated as the value of + ½ day stay at the hotel.
In case of no show you at the day of arrival until 00:00, or you cancel the booking less than 7 days (holidays for 30 days) prior to arrival - will be charged a penalty of 1 night stay at the hotel (no refund). If you cancel your reservation at least 7 days (holidays for 30 days) until arrival, then the deposit will be fully refunded. To cancel previously made a booking, you need to write a letter to the address a-hotel@mail.ru, specifying the name and booking number (written on the booking confirmation). The reservation is canceled if you get letter with confirmation of cancelation.
Children under 3 years old stay free without extra bed. If necessary, additional bed – supplement is 300 rubles.
If during your stay you decide to shorten your stay, then it is necessary to inform the administrator at least one day prior to the expected departure. Otherwise the hotel will charge a penalty equal to the cost of one night stay.
Please pay attention , that based on the Law of 18 July 2006 № 109-FZ "On Migration Registration of Foreign Citizens and Stateless Persons in the Russian Federation", the hotel makes registration and gives notice to the Federal Migration Service of the foreign citizen or stateless citizenship in the place of residence in the territory of the Russian Federation.
The cost of registration is 200 rubles, and will be charged to guests at check-in.
The hotel has the right to refuse to place guests in the absence of documents confirming their legal presence in the territory of the Russian Federation, in accordance with the Law of 18 July 2006 № 109-FZ.
If you will need visa assistance, please send on our e-mail a-hotel@mail.ru copy of your passport. On reply we will send you voucher and invitation. Please note that this service is for additional price – 500 rub / per person.
If you do not get a response (confirmation) within 24 hours, as well as you have any questions, please don’t hesitate to contact our managers by phone:
+ 7-812-921-15-40
+ 7-921-411-20-20
